The state of telco AI and what service providers should do next

Description: Telcos are under increasing pressure to capitalise on the AI opportunity despite the challenges they face Artificial intelligence (AI) is touted to deliver significant financial rewards to companies that embrace the technology. Recent STL research suggests that along with automation and analytics, AI can reduce annual costs by US$800 million for the average telco in the network and operations support systems (OSS) alone (equivalent to 5% of revenue)1 . This hints at the scale of the opportunity which is likely even higher once non-network/OSS applications are considered.