Description: As Central IT encounters repetitive or robotic tasks, they may recognize an opportunity for automation. However, they often sacrifice strategic thinking in favor of shortcuts and point solutions that address only a few immediate priorities but are often unusable in other projects. These seemingly small, inconsequential decisions can eventually become a mountain of technical debt and a decentralized patchwork of automation solutions. Additionally, most organizations haven’t created a process by which business users can execute on automation opportunities. Not enabling these teams ultimately undermines the company’s ability to quickly respond to shifting business conditions and changing customer expectations.
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