Enhancing Customer Engagement in a Time of Recovery

Description: The ability for companies to engage effectively with customers across digital channels will take on even greater importance in the future. As customers and companies expand their use of digital technologies, a resounding 84 percent of respondents to the HMG Strategy-Okta survey say they expect most, if not all, interactions with customers and business partners to take place in digital channels through mid-2021 and beyond. This report will share the key findings from the survey conducted by HMG Strategy and Okta, along with recommendations on how best to overcome the challenges of interacting effectively with customers in the digital environment.