16284-Artificial Intelligence Is Transforming the Contact Center Are You Ready for the Revolution?

Description: Frost & Sullivan research shows that artificial intelligence (AI) is transforming the contact center—but many companies are ill-prepared to see the benefits of this new technology. The future of customer service requires an always-on, personalized experience that helps deliver clear, actionable visibility and insights into trends and opportunities. That demands a simplified integrated approach that leverages a single unified platform to deliver an exceptional, seamless experience across channels and lines of business. This is the best way to deliver a full suite of omnichannel capabilities while supporting the hybrid workplace, as well as improving operational efficiency and helping to lower costs.