How too many tools obscure automation issues

Description: This paper reviews key findings from a global research survey across 501 automation professionals to understand how companies are managing, monitoring, and observing their workload automation. The research sought to determine if automation issues contribute significantly to SLA breaches, how frequently they occur, and their impact on the customer. The study also examined the use of monitoring and observability tools to understand downstream effects of automation issues, and whether those tools can predict and prevent automation issues. Following the survey, 8 automation experts including architects, IT directors, operation managers, and executives were interviewed to understand the context and drivers behind findings and information collected in the survey.