Description: The findings from a Bill.com survey show that, despite the challenges they faced over the past year, the pandemic has not broken the spirit of small business owners1. According to the study, business owners feel they are doing better than expected as the pandemic fades and the economy continues to pick up. Eighty-five percent of businesses are focused on growing their business rather than cutting costs. Forty-four percent ranked operational change as the most critical component for growth, while thirty-eight percent cited easing of lockdowns.
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