Description: A significant 56% of support leaders flagged “longer wait times” as the top way support reductions related to COVID-19 negatively impacted their customer experience. Setting up automation to handle simple, recurring tasks and messages really respects your customers’ time and reduces wait times. For example, you can lean on chatbots to automatically answer common questions like, “How do I update my billing details?” And for complex queries, instead of leaving customers hanging for a response, chatbots can instantly set customer expectations for when your team will reply.
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