IDC Accelerating Transformation Through AI-Powered Automation

Description: Although the financial services industry had been, slowly but steadily, adopting transformative technologies like cloud and artificial intelligence (AI) in the years prior to 2020, the disruption to global economies and social norms last year still caught many institutions off guard. The largest impacts were felt in the ability of organizations (banks, insurance firms, and securities/investment institutions) to scale effectively and respond to customer-specific needs in many areas.