9 Must-haves for Choosing the Right Mobile Workforce Customer Experience Solution

Description: The term “mobile workforce” applies to everyone who works outside of the traditional office: in a home office, co-working environment, different company locations where companies serve customers, customers’ homes or simply on the go. These employees frequently engage with customers and contribute to the overall customer experience (CX), yet they are often disconnected in practice and technology from the contact center. Deploying a mobile workforce customer experience solution helps mobile employees stay connected, have greater flexibility and build more positive and long-term CX outcomes.