Description: Who are deskless workers? They’re the driving force behind some of the biggest industries in the world, including retail. They’re on the frontlines, delivering a memorable customer experience. They’re behind the scenes, keeping environments safe and clean. They’re on the assembly line, behind the counter, in the truck. And as a result, they don’t sit behind a computer to do their job. Despite the fact that this group makes up about 80% of the workforce, there’s traditionally been very little attention given to deskless workers when it comes to enabling their performance through technology and employee experience. Why? Unfortunately, organizations haven’t kept pace with the evolving needs of their deskless workers. Not unlike their deskbound compatriots, deskless workers are driven by a complex cocktail of career goals, compensation, a sense of purpose and a strong community. Learning more about these driving forces is the first step in engaging and empowering these workers to thrive.
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