Five ways to put users first in government

Description: User-centricity is a design philosophy that puts the user’s needs and expectations at the center of everything. It has been gaining traction in government organizations across the globe, as pioneered by organizations such as the United Kingdom (UK) Government Digital Service, and as promoted by the Canadian Digital Services’ mission: “We’re here to improve people’s lives by putting them at the center of government services.” While government organizations and vendors with internal design resources praise the benefits of being user-centered, it can seem hard for a government organization without internal designers to move in that direction. My goal is to show you that regardless of size and resources, every organization can take small steps toward a user-centered culture