Proven Drivers For Unlocking High Velocity ITSM A Spotlight On Europe

Description: Atlassian commissioned Forrester Consulting to evaluate the key drivers at play during uncertain times for high-performing I&O organizations. Forrester conducted an online survey with 649 respondents, including 268 in Europe (Germany, France, and the United Kingdom) who have responsibility for IT service management (ITSM) initiatives in their organization to explore this topic. The survey found that leading, highvelocity European I&O organizations are more committed to process and ensuring security and efficiency than their global counterparts.1 High-velocity European organizations are poised to thrive in today’s market due to their attention to efficiency and quality when it comes to investments in their people, practices, and technology