Description: Your e-mail address is used to communicate with you about your registration, related products and services, and offers from select vendors. Refer to our Privacy Policy for additional information.AN IDC WHITE PAPER, SPONSORED BY RED HAT AND INTELRead this report to learn how IDC global analysts predict trends in improving the customer experience using artificial intelligence (AI) models, real-time data, and agile practices to personalize every touchpoint. IDC predicts that by 2024, 60% of investment in operational efficiency will shift to investment in operational responsiveness to the market for services and customization.
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