A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social

Description: A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Socialwith intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth. It incorporates Business Process Management, Case Management, Operational Decision Management and Process Analytics, along with Process Discovery and Design with an objective of ensuring that customers find it easy to do business and that every interaction includes positive touch points.