Critical IT Elements to Ensure a Solid Business Foundation

Description: The first foundational function of ITIL for enterprise IT organizations is service management. Though most enterprise-level IT organizations have support processes in place, all too often those processes are not optimized for customer outcomes. It’s important to remember that your customers are not sourcing technology from you – they’re sourcing the solution to a problem or a service to fulfill a particular need. Consequently, for maximum efficiency and customer satisfaction, manage technology strategically to achieve a delivered service outcome. Service management processes are core component in ensuring these outcomes are achieved.