Toyota Financial Services optimizes collections treatments with a customer-centric approach

Description: For auto lenders such as Toyota Financial Services (TFS), striking the right balance between growth and risk means making profitable lending decisions that are attractive to buyers particularly since most deals need to be decidedat the time of purchase, at the risk of the customer walking away. One of the key challenges for TFS, which provides auto financing to more than 4 million US customers, was how to get better outcomes from their collections efforts. They sought to help customers avoid repossession or credit impacts due to delinquencies and profitably grow their lending portfolio.